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There was an interesting news feed last week about “Neota Logic…collaborating with Littler Mendelson, P.C., the world’s largest employment and labor law firm representing management, to power Littler’s new Healthcare Reform Advisor. The Advisor enables Littler’s most experienced employee benefits attorneys to counsel employers on complex issues under the Affordable Care Act.” This is the kind of teaming up between innovative legal technology developers and innovative law firms that “rethink” theorists Richard Susskind and Bruce MacEwan say is a must for the survival of many segments of the legal services industry. (Note: I have no association with Neota or Littler)
Neota Logic uses proprietary technology and software to enable legal experts to “deliver knowledge in an operationally useful form as expert systems that can be consulted interactively online or embedded directly in business systems.” Littler is what MacEwan calls a “category killer” law firm–very good at one thing and not trying to be anything else. Littler’s one thing is employment law. The firm’s “single focus on employment and labor law has created a cartel of attorneys whose knowledge of and experience in these areas of law is unsurpassed. With lawyers who practice in more than 36 areas of law, there is no employment issue a company has faced that hasn’t been addressed by one of Littler’s attorneys.”
The Health Care Reform Advisor the two firms have developed allows an employer to use an online interface to upload general information about employees and benefits and receive some basic feedback about HCR impacts. Think of Turbo Tax, but this is for navigating the HCR. Sure, it’s designed to lead employers who decide they need more counsel to contact Littler, but unlike websites and blogs most firms use to do the same, this tool provides specific feedback to the user’s circumstances and educates the user about key HCR issues. It also signals that Littler knows its stuff and is in problem-solving mode.
I think of this as an example of how the term “disruptive technology,” which is hurled around liberally in “rethink” space, can misstate the case. Neota brings to the table a technology that enhances Littler–like any technology that has this potential, it’s only disruptive to the firms that don’t use it or something like it.